How to spy on the success of links

Have you ever seen a link on Twitter, Facebook, LinkedIn that starts with bit.ly or j.mp ?  If your QR Code scanner shows you the URL of the code you just scanned, you might have noticed a shortened URL there too. I’ve seen shortened URLs used in books, on posters, and even a business card. [...]

The day Twitter was down

Today, starting at about 11:03 AM CST (and for a little over an hour), Twitter was unavailable worldwide.  At first, I noticed that my Tweetdeck columns were no longer refreshing.  Then, a series of Facebook status updates with tons of people commenting exploded.  I checked Google+ and there too, people were commenting and chatting about [...]

A Camp Experience You Won’t Forget

I like conferences. They give me an opportunity to meet new people, give hugs and handshakes to those I’ve already met previously online, and they also expand my thoughts as I listen to the range of content topics.  Every once in while, I experience a conference that I can’t shut up about.  If you follow [...]

When your brand talks back

I don’t care whether you’re a Twitter newbie, or a Twitter veteran: it’s an AWESOME feeling when a brand “tweets” you in 140 characters or less. I’m not just talking about fielding your complaints either, although that’s important too. When you mention a brand and that brand talks back to you, it makes you feel [...]

Best practices – Best in class

“It’s magical.” This is the phrase we find ourselves using when aspects of reality seem to be manipulated – when something unbelievable happens.  This is the best way I can describe the People Report and Black Box Intelligence Best Practices Conference that I recently attended.  Here’s some of the magical elements that made this conference spectacular. Team Building [...]

Get ready to help end childhood hunger on June 21st

I love to eat. I love just about any type of food, and I especially love preparing food.  So when I heard about the fact that nearly 1 in 4 children in America will face hunger this year, it tore my heart out.  Here I am, enjoying these delicious ribs, and there are children going [...]

Social SEO – Awesome spreads

This is a story about Social SEO. I’m not sure if someone has claimed the term of social seo already, but I’m using it to describe how a small article of mine made it to the #1 search search result on Google, subsequently dropped down to #7, and how I’d like you to help me [...]

Twitter etiquette and how it can affect your business

So, you have a personal twitter account. It’s cool; most of us do.  Yes… I know that you’re careful about hand crafting tweets from the business account.  In fact, I’m sure that you never drink and tweet from the company account.  I even bet you stay oh so far away from politics and religious links [...]

This is twitter

I love to tweet, and chances are good that you do too.  I’m on twitter as soon as I wake up, as I go to bed, and any time I can during the day.  I’ve met an incredible bunch of new people via twitter and even traveled the country to attend social media related events. [...]

The #custserv mumble heard around the world.

I hate publicly complaining. In fact, I’m on of those guys that won’t even send my steak back if it’s too dry.  I just don’t want to hurt anyone’s feelings.  But the other day I accidentally complained on Twitter. I say accidentally complained because it wasn’t meant for the entire world. I was at the [...]